Frequently Asked Questions
- Where are you located?
- When will my order arrive?
- What is a core charge?
- Is there a warranty on parts?
- How can I become a dealer?
- Do you price match?
- Do you accept returns?
- Can I get a package deal?
- Can I get a catalog?
Q: Where are you located?
A: We're in Roseville, California, which is just East of Sacramento. We also have warehouses around the country from which we ship.
Q: When will my order arrive?
A: You have several shipping options when you place your order. For regular ground shipping to the lower 48 states, you can expect to receive your parts within 5 business days. Shipping time varies depending on your distance from our nearest warehouse. Call for more details or information about international shipping.
Q: What is a core charge?
A: Some parts you purchase require you send us your old part. A core charge is simply a deposit that is refunded to you when your old part is received by us.
Q: Is there a warranty on parts?
A: Warranties vary, so check our website or give us a call for details. Plus, most parts include a 30 day return policy. Of course, everything we sell also includes our Sinister Satisfaction Guarantee.
Q: How can I become a dealer?
A: Contact us by phone or email for information.
Q: Do you price match?
A: Yes. We'll match lower advertised prices from certified retailers.
Q: Do you accept returns?
A: Yes. We have a 30 day return policy on most items. Visit our Shipping and Return Policies page for more information. Of course, everything you buy from us includes our Sinister Satisfaction Guarantee.
Q: Can I get a package deal?
A: Yes. Give us a call, or send us an email for more information.
Q: Can I get a catalog?
A: Absolutely, and it's free! Give us a call, or visit the CATALOG page on our website to request one.