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Frequently Asked Questions


  1. Where are you located?
  2. When will my order arrive?
  3. What is a core charge?
  4. Is there a warranty on parts?
  5. How can I become a dealer?
  6. Do you price match?
  7. Do you accept returns?
  8. Can I get a package deal?
  9. Can I get a catalog?

Q: Where are you located?

A: We're in Roseville, California, which is just East of Sacramento. We also have warehouses around the country from which we ship.

Q: When will my order arrive?

A: You have several shipping options when you place your order. For regular ground shipping to the lower 48 states, you can expect to receive your parts within 5 business days. Shipping time varies depending on your distance from our nearest warehouse. Call for more details or information about international shipping.

Q: What is a core charge?

A: Some parts you purchase require you send us your old part. A core charge is simply a deposit that is refunded to you when your old part is received by us.

Q: Is there a warranty on parts?

A: Warranties vary, so check our website or give us a call for details. Plus, most parts include a 30 day return policy. Of course, everything we sell also includes our Sinister Satisfaction Guarantee.

Q: How can I become a dealer?

A: Contact us by phone or email for information.

Q: Do you price match?

A: Yes. We'll match lower advertised prices from certified retailers.

Q: Do you accept returns?

A: Yes. We have a 30 day return policy on most items. Visit our Shipping and Return Policies page for more information. Of course, everything you buy from us includes our Sinister Satisfaction Guarantee.

Q: Can I get a package deal?

A: Yes. Give us a call, or send us an email for more information.

Q: Can I get a catalog?

A: Absolutely, and it's free! Give us a call, or visit the CATALOG page on our website to request one.